Please do not hesitate to reach one of our team members depending on the help you need
Do I need any specific tools or software to view the digital platform?
No specific tool or software is required to view the digital content. The only requirement is an Internet-capable end device (PC or laptop, tablet, smartphone) and a stable internet connection.
Please use Google Chrome browser to access the live stream. If problems occur, we invite you to switch to Mozilla Firefox browser. We strongly suggest you not to use Internet Explorer as a browser, since our service does not support it.
Many factors could influence the live page display, we strongly encourage you to follow these steps:
- Cookies
The live stream requires your agreement regarding internet cookies. Please make sure cookies are allowed on the event website. We also encourage you deactivate AdBlock, antiviruses and similar malware protection for this specific website.
- VPN and Network
To enforce security against malicious intents, your professional computer or and/or network might block specific ports or internet elements. If that is the case, please check the live page with your mobile phone's data. If this alternative works, contact your IT department in order to display the live page from your professional device/network.
HELP DESK - What are the virtual platform helpdesk hours?
The Help Desk can be contacted between 9 AM to 6 PM (Central European Time) during weekdays. After the above-mentioned support times, you will reach us at any time via email.
I still have an unanswered question regarding my registration. Who can I contact?
Please contact the Registration info@esphm2023.org